Data Protection Policy

cv55 Privacy Policy

This page clearly explains how cv55 collects and protects your personal information.

Last Updated: 30 October 2026

cv55 respects the personal information of Myanmar players and always puts their security first. This Privacy Policy ("Policy") explains how cv55 collects, uses, and stores your personal information when you use the cv55 website https://cv55.xin and its related services ("Platform").

By using this platform, you are considered to have read and agreed to the terms of this Policy. If you do not agree, please do not continue using the platform.

1. Types of Information Collected

cv55 collects the following types of information in order to provide a complete service—

1.1 Information You Provide Directly

  • Name, date of birth, and contact details provided when opening an account
  • Bank and payment contact details required for deposits and withdrawals (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer)
  • Questions and complaints submitted through the contact form
  • Gaming history, bonus request records, and support ticket records

1.2 Information Collected Automatically

  • IP address, browser type, and device information
  • In-platform navigation records (cookies and session data)
  • Gaming activity logs and payment transaction records
  • Login timestamps and session data recorded in Myanmar Standard Time (MMT, UTC+6:30)

1.3 Information We Do Not Collect

cv55 will not collect players' anonymous data in bulk. We will not collect information such as opinions on criticism, religion, or politics that have no bearing on personal accounts.

2. How We Use Your Information

The personal information we collect is used only for the following purposes—

  • Account Management: To properly create, verify, and maintain your account
  • Payment Services: Deposit/withdrawal checks, fraud prevention, and financial verification procedures
  • Customer Support: To provide assistance in Burmese 24/7 via Live Chat and Email
  • Player Protection: To limit problem gambling behaviour and implement our Responsible Gaming policy
  • Legal Compliance: Regulatory requirements for consumer protection and Anti-Money Laundering (AML) procedures
  • Platform Improvement: To enhance service quality, ensure smooth connectivity, and conduct security checks

3. Cookies and Tracking Technologies

The cv55 platform uses cookies (browser storage) and similar technologies. They can be understood in the following categories—

Essential Cookies

These are cookies that are strictly necessary for the platform to function properly. They include login session records and security tokens. If these cookies are disabled, the platform will not work normally.

Functional Cookies

These are cookies that remember your language preference, gaming preferences, and platform settings. They can be disabled from your browser settings, but some services may be affected.

Analytical Cookies

These are anonymous data collected to understand who uses the platform and how. Information obtained from these cookies is used solely to improve the player experience.

4. Data Sharing Policy

cv55 will not sell your personal information to any third-party organisation. However, sharing may occur within the following limits—

  • Service Contractors: Payment processors (KBZPay, Wave Money, AYA Pay, CB Pay), IT security companies, and game software providers — only the information needed to perform services on behalf of cv55 is shared with them
  • Legal Obligations: Legitimate requests from courts, police, and regulatory authorities
  • Fraud Prevention: Anti-Money Laundering matters for the purpose of financial protection

Every third party is contractually bound to handle data in line with cv55's data protection agreement.

5. Data Security Measures

cv55 applies the following technical and operational measures to protect your personal information—

  • SSL Encryption (TLS): All data transfers between the platform and your device are protected with SSL/TLS encryption
  • Access Control: cv55 staff access to data is restricted on a need-to-know basis
  • Secure Server Infrastructure: Data storage servers are subject to regular security checks and maintenance
  • Account Authentication: Authentication mechanisms are in place during the login process to prevent unauthorised access
  • Data Breach Detection: Systems are running on the platform to proactively detect data breaches

However, no one can guarantee that every data transfer over the Internet is 100% secure. cv55 will respond immediately to any breach and notify affected players.

6. Data Retention Period

cv55 will retain your personal information for the following periods—

  • Active Account: Relevant data will be kept for as long as the account remains open
  • Closed Account: Data will be deleted after the legally required period following account closure
  • Financial Records: Financial data may be retained for longer periods for regulatory compliance purposes
  • Communication Records: Customer service records will be retained for an appropriate period for service quality review

7. Player Rights

Every player using the cv55 platform has the following rights regarding their personal data—

Right to Access

You can request to see what personal data cv55 holds about you. Submit this request by emailing [email protected].

Right to Correction

If your personal data is inaccurate, you can request a correction. Corrections will be processed within 7 days.

Right to Deletion and Objection

You can request deletion of data that is no longer required by law to be retained. You can also object to data processing carried out for marketing communication purposes.

Data Portability

You can request your personal data in a machine-readable format, and it will be delivered within a reasonable timeframe.

To exercise these rights, email [email protected]. cv55 may request identity verification in order to process your request properly.

8. Who Is Eligible to Access

Players must be 21+ to access the cv55 platform. Date of birth will be verified during account registration, and this platform guarantees that no one under 18 can play. Any false age information will result in the account and all related activity being cancelled and the data deleted.

9. Third-Party Websites

The cv55 platform does not include links to any external websites. cv55 does not control any third-party websites that may be linked from our platform, and cv55 is not responsible for changes to their privacy policies. Players are encouraged to read the privacy policy of any website they visit.

10. Policy Changes

cv55 may update this privacy policy from time to time based on legal changes, service improvements, or business requirements. When changes occur—

  • The "Last Updated" date on this page will be revised
  • If players continue to access and use the platform, they are considered to have accepted the updated policy
  • For significant changes, players will be notified by email

11. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, you can contact the cv55 support team—

The cv55 support team provides assistance in Myanmar language 24/7 and will respond to data-related requests within 7 days.

Personal Data Protection — Questions & Answers

cv55 will never sell your personal information. Only three categories of recipients receive data, and only what is strictly necessary: payment service contractors (KBZPay, Wave Money, AYA Pay, CB Pay, bank transfer), IT security providers, and law enforcement authorities. Every third party is bound by contract to follow cv55's data protection agreement.

Send an email to [email protected] and clearly describe the information you want corrected. The cv55 support team will make the correction within 7 days and notify you by email once done. If you have a platform account, you can also submit the request through Live Chat.

Yes. You can request deletion of your data after any legally required retention periods have passed. Data that must be kept by law — such as financial transaction records — cannot be deleted until that period expires. Send your request to [email protected].

All payment-related data is transmitted with SSL/TLS encryption. Every KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfer transaction is processed through cv55's encrypted payment gateway. Payment providers are also contractually limited to handling only the data needed for their specific service.

You can turn off functional cookies (preference saving) and analytics cookies in your browser settings. However, essential cookies — which include login sessions and security tokens — are required for the platform to work. Disabling them may prevent you from logging in.

The "Last Updated" date at the top of this page will reflect any changes. For significant changes, cv55 will notify players with data on file by email in advance. Continued use of the platform after changes take effect will be considered acceptance of those changes.